Returns and Exchanges

We want you to have a seamless shopping experience with PAMARA. If you're not completely satisfied with your purchase, we're here to help.

Returns or exchanges can be requested within 7 days of the delivery date.

A reverse shipment fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.

Return pickups are usually scheduled within 24–48 hours of your request, with a maximum of three pickup attempts.

Reverse pickup services are available across India through our shipping partner. If reverse pickup is unavailable in your area, you will be required to self-ship the product to our warehouse.

Refunds

Cash on Delivery (COD) Orders

Refunds are processed to your bank account after the returned product is received and successfully passes our quality inspection.

Customers are required to provide accurate bank account details for the refund.

Refunds are typically processed within 7–10 business days after the product reaches our warehouse.

Prepaid Orders

Refunds will be credited to the original payment method within 5–7 working days after the returned product is received and approved.

Shipping charges, reward points, and store credits, if applicable, are non-refundable.

Return Eligibility

To qualify for a return or exchange:

Items must be unused, unwashed, and in their original condition with all tags and original packaging intact.

Products showing signs of wear, washing, alteration, or damage after delivery will not be eligible for return or refund.

All returned products are subject to a quality inspection before approval.

Non-Returnable Items

For hygiene and quality reasons, the following products cannot be returned or exchanged:

Accessories

Socks

Innerwear, including boxers, briefs, trunks, etc.

Headwear, including caps and beanies.

Customized or personalized products.

PAMARA reserves the right to update the list of non-returnable items without prior notice.

Self-Shipping

If reverse pickup is unavailable in your location, you will need to ship the product to the PAMARA Warehouse.

Before shipping:

Pack the product securely to prevent damage during transit.

Mention your Order ID and registered mobile number on the package.

Ensure the product is unused, with all tags and original packaging intact.

Damaged, Incorrect & Missing Items

If you receive a damaged, defective, incorrect, or empty package:

Please report the issue within 24 hours of delivery.

An unboxing video is mandatory for all claims related to incorrect products or empty packages.

Claims submitted without a valid unboxing video cannot be processed.

If the package appears tampered with, opened, or damaged at the time of delivery, do not accept the package. Refuse delivery and contact our support team immediately.

Order Cancellation

Orders cannot be cancelled once they have been dispatched.

If you no longer wish to receive your order, you may refuse delivery. Once the shipment is returned to our warehouse, the eligible refund will be initiated to your original payment method.

Important Information

Customers are responsible for providing accurate bank account details for COD refunds.

If an order is marked as delivered but has not been received, the issue must be reported within 24 hours for investigation.

PAMARA reserves the right to reject return requests that do not meet our return policy.

PAMARA reserves the right to modify or update this policy without prior notice.

Need Assistance?

To initiate a return, exchange, or report an issue, please contact our support team with your Order ID and the reason for your request.

Instagram: @pamara.co.in
Phone: +91 9220726885
Email: complaints@pamara.co.in