Shipping Protection

Shipping Protection offers added peace of mind by safeguarding your order against loss, theft, or damage during transit.

What's Covered

Lost packages

Damaged items received during shipping

Packages marked as delivered but not received, subject to verification.

How It Works

Add Shipping Protection to your order at checkout.

If an eligible shipping issue occurs, contact our support team with your order number and relevant details.

Once the claim is verified, a replacement or refund will be arranged based on the circumstances.

Exclusions

Shipping Protection does not cover:

Incorrect shipping addresses provided during checkout.

Delivery delays caused by weather, natural disasters, or other events beyond carrier control.

Packages refused by the recipient.

Claims reported after 7 days of the marked delivery date.

Claims Process

To file a claim:

Contact customer support within 7 days of the delivery date or expected delivery date.

Provide your order number, a description of the issue, and photos if the package or product is damaged.

Important Note

Shipping Protection is an optional service and is non-refundable once your order has been shipped. Claims are subject to review and approval based on the information provided.